| Theme / Items | Format | Time |
| I. Orientation | ||
| Introductions | Full group | 9:00 am 45 minutes |
| Agenda review | Presentation by organizers discussion if needed | 9:45 am 15 minutes |
| Summary of position papers | Presentation by organizers, full group discussion | 10:00 am 30 minutes |
| * * * B R E A K * * * | 10:30 am 30 minutes | |
| Summary of position papers (cont.) | Presentation / discussion | 11:00 am 30 minutes |
| II. Known Usability Problems of the Web | ||
| What are the common usability problems found in Web sites? What are we testing for? What does prior work with related technologies indicate? | Full group brainstorm | 11:30 am 20 minutes |
| Clarify, group, and rank problems identified in preceding item | Full group exercise | 11:50 am 40 minutes |
| * * * L U N C H * * * | 12:30 pm 90 minutes | |
| What testing methods measure the problems refined in preceding item? | Small group discussion, spokesperson presents to full group | 2:00 pm 90 minutes |
| * * * B R E A K * * * | 3:30 pm 30 minutes | |
| What methods measure problems (cont.) | Discussion / presentation | 4:00 pm 30 minutes |
| III. Special Characteristics of the Web | ||
| What are the special challenges and opportunities unique to usability testing Web sites? What makes this medium different from other systems? | Full group brainstorm | 4:30 pm 20 minutes |
| Clarify, group, and rank challenges and opportunities identified in preceding item | Full group exercise | 4:50 pm 40 minutes |
| * * * END FOR THE DAY * * * | 5:30 pm | |
| Theme / Items | Format | Time |
| Solutions to challenges, exploitation of opportunities refined in preceding item | Small group discussion, spokesperson presents to full group | 9:00 am 90 minutes |
| * * * B R E A K * * * | 10:30 am 30 minutes | |
| Solutions to challenges (cont.) | Discussion / presentation | 11:00 30 minutes |
| IV. Organizational Issues | ||
| What are the institutional barriers to Web usability testing? How do we overcome these obstacles? | Small group discussion | 11:30 am 60 minutes |
| * * * L U N C H * * * (continue discussion) | 12:30 90 minutes | |
| Institutional barriers (cont.) | Spokesperson presents to full group | 2:00 pm 45 minutes |
| V. Conclusions | ||
| Consolidate earlier small group discussions into a cross-reference of usability problems vis-à-vis testing methods | Full group exercise | 2:45 pm 45 minutes |
| * * * B R E A K * * * | 3:30 pm 30 minutes | |
| Consolidate into cross-reference (cont.) | Exercise | 4:00 45 minutes |
| Where do we go from here? Further work & research. How best to disseminate results of workshop. | Full group discussion | 4:45 pm 45 minutes |
| * * * END OF WORKSHOP * * * | 5:30 pm | |
