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9:00-10:30 Opening Plenary

Collective IQ and a Framework for Bootstrapping our Society - ACM Turing Award Lecture

Douglas Engelbart, Bootstrap Institute, USA

OfficeWalker: A Virtual Visiting System Based on Proxemics

Akihiko Obata and Kazuo Sasaki, Fujitsu Laboratories Ltd., Japan

Evaluating Image Filtering Based Techniques in Media Space Applications

Qiang Alex Zhao and John T. Stasko, Georgia Institute of Technology, USA

Interlocus: Workspace Configuration Mechanisms for Activity Awareness

Takahiko Nomura, Koichi Hayashi, and Tan Hazama, Fuji Xerox Co., Ltd., Japan, and Stephan Gudmundson, University of British Columbia, Canada

The Long and Winding Road: Collaborative IT and Organisational Change

Helena Karsten, University of Jyväskylä, Finland, and Matthew Jones, University of Cambridge, UK

Considering an Organization's Memory

Mark S. Ackerman, University of California, Irvine, USA, and Christine Halverson, IBM TJ Watson Research Center, USA

Diaries at Work

Mikko Kovalainen and Mike Robinson, University of Jyväskylä, Finland, and Esa Auramaki, Solution Garden Ltd., Finland

An Internet Paradox: A Social Medium That May Undermine Sociability

Sara Kiesler (Chair) and Robert Kraut, Carnegie Mellon University, USA, Judith Donath, MIT, USA, Barry Wellman, University of Toronto, Canada, and Howard Rheingold, Independent consultant

Operational Transformation in Real-Time Group Editors: Issues, Algorithms, and Achievements

Chengzheng Sun, Griffith University, Australia, and Clarence (Skip) Ellis, University of Colorado, USA

Operation Transforms for a Distributed Shared Spreadsheet

Christopher R. Palmer and Gordon V. Cormack, University of Waterloo, Canada

Responsiveness and Consistency Tradeoffs in Interactive Groupware

Sumeer Bhola, Georgia Institute of Technology, USA, Guruduth Banavar, IBM TJ Watson Research Center, USA, and Mustaque Ahamad, Georgia Institute of Technology, USA

Designing for the Dynamics of Cooperative Work Activities

Jakob Bardram, Aarhus University, Denmark

Collaborative Customer Services Using Synchronous Web Browser Sharing

Makoto Kobayashi, Masahide Shinozaki, and Takashi Sakairi, IBM Research, Tokyo Research Laboratory, Japan, and Maroun Touma, Shahrokh Daijavad, and Catherine G. Wolf, IBM TJ Watson Research Center, USA

Talking to Customers on the Web: A Comparison of Three Voice Alternatives

Qiping Zhang, University of Michigan/CREW, USA, and Catherine G. Wolf, Shahrokh Daijavad, and Maroun Touma, IBM TJ Watson Research Center, USA

Out of This World: An Extensible Session Architecture for Heterogeneous Electronic Landscapes

Jonathan Trevor, Tom Rodden, and Gareth Smith, Lancaster University, UK

Ubiquitous Collaboration Via Surface Representations

Dan R. Olsen, Jr., Scott E. Hudson, Matt Phelps, Jeremy Heiner, and Thom Verratti, Carnegie Mellon University, USA

Rapidly Building Synchronous Collaborative Applications by Direct Manipulation

Guruduth Banavar, Sri Doddapaneni, Kevan Miller, and Bodhi Mukherjee, IBM TJ Watson Research Center, USA