Monday Program

November 18

9:30 - 10:30 a.m.

Plenary: Herb Clark - "Working Together at a Distance"

11:00 - 12:30 p.m.

Language Support for Groupware
Synchronous Work I

2:00 - 3:30 p.m.

Learning from Space and Place
Filtering & Sharing

4:00 - 5:30 p.m.

Protocols for Groupware
Panel - "Groupware At Work: It's Here, But What Is It?"

Evening

Gala Reception at the Computer Museum (6:30 - 9:30)

[To Program Contents]

Plenary: Herb Clark

Working Together at a Distance

Herbert H. Clark, Stanford University

In face-to-face conversation, we accomplish work together by means of joint projects. In each joint project, one person proposes a joint action for everyone to engage in and the others take up that proposal as is, take it up in altered form, decline it, or withdraw from considering it altogether. But when we converse at a distance in time or space, we modify these techniques to deal with the constraints of the medium. Clark will discuss some of the ways we do this.

Clark is a professor of psychology at Stanford University. He has long been interested in the social foundations of language use. With colleagues, he has worked on such issues as common ground, collaboration in reference and linguistic and nonlinguistic forms of signaling. Clark earned his BA at Stanford and his Ph.D. at Johns Hopkins and taught at Carnegie Mellon before going to Stanford. He is the author of over 100 published papers and chapters, co-author with Eve V. Clark of Psychology and Language (HBJ, 1977), and the author of Arenas of Language Use (Chicago University Press, 1992) and Using Language (Cambridge University Press, 1996).

Language Support for Groupware

Policies and Roles in Collaborative Applications

W. Keith Edwards, Xerox Palo Alto Research Center

DCWPL: A Programming Language for Describing Cooperative Work

Mauricio Cortés and Prateek Mishra, State University of New York at Stony Brook

Designing Object-Oriented Synchronous Groupware With COAST

Christian Schuckmann, Lutz Kirchner, Jan Schümmer, and Jörg M. Haake, Integrated Publication and Information Systems Institute

Synchronous Work I

Identifying and Analyzing Multiple Threads in Computer-Mediated and Face-to-Face Conversations

Susan E. McDaniel, Gary M. Olson, and Joseph C. Magee, University of Michigan

Voice Loops as Cooperative Aids in Space Shuttle Mission Control

Jennifer Watts, David D. Woods, James Corban, and Emily S. Patterson, Ohio State University; and Ronald L. Kerr and LaDessa C. Hicks, NASA Johnson Space Center

Collaboration in Performance of Physical Tasks: Effects on Outcomes and Communication

Robert E. Kraut, Mark D. Miller, and Jane Siegel, Carnegie Mellon University

Learning from Space and Place

Re-Place-ing Space: The Roles of Place and Space in Collaborative Systems

Steve Harrison, Xerox Palo Alto Research Center (PARC); and Paul Dourish, Apple Research Laboratories

Shared Spaces: Transportation, Artificiality, and Spatiality

Steven Benford, Chris Brown, Gail Reynard, and Chris Greenhalgh, The University of Nottingham

Populating the Application: A Model of Awareness for Cooperative Applications

Tom Rodden, Lancaster University

Filtering & Sharing

Answer Garden 2: Merging Organizational Memory with Collaborative Help

Mark S. Ackerman and David W. McDonald, University of California, Irvine

Using Frequency-of-Mention in Public Conversations for Social Filtering

Will Hill and Loren Terveen, AT&T Research

CLUES: Dynamic Personalized Message Filtering

Matthew Marx, Applied Language Technologies; and Chris Schmandt, MIT Media Laboratory

Protocols for Groupware

Notification Servers for Synchronous Groupware

John F. Patterson and Mark Day, Lotus Development Corp.; and Jakov Kucan, Massachusetts Institute of Technology

A Protocol for User Awareness on the World Wide Web

Kevin Palfreyman and Tom Rodden, Lancaster University

Corona: A Communication Service for Scalable, Reliable Group Collaboration Systems

Robert W. Hall, Amit Mathur, Farnam Jahanian, Atul Prakash, and Craig Rasmussen, University of Michigan

Panel

Groupware At Work: It's Here, But What Is It?

Moderator: Gianfranco Bazzigaluppi, IBM Italia Foundation
Panelists: Claudio Ciborra, Universitate di Bologna, Institut Theseus; Wanda J. Orlikowski, Massachusetts Institute of Technology; Eleanor Wynn, Oregon Graduate Institute; Tora Bikson, The RAND Corp.; and Shoshana Zuboff, Harvard Business School

Given the rapidly expanding deployment of groupware, do we now have an improved, empirically corroborated understanding of what groupware is? Each panelist has recently completed a case study of an implementation of groupware. Each offers a different answer to the question.

Gala Reception at the Computer Museum (6:30 - 9:30)