Tutorials
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Schedule
Saturday, December 2, evening: 6:00 to 9:30
Sunday, December 3, full day: 9:00 to 6:00
- T2: A Technical Overview of CSCW
T3: Activity Theory: Basic Concepts and Applications(cancelled)T4: The Theory and Practice of Fieldwork for System Development(cancelled)T5: Contextual Inquiry: Gathering Customer Data for System Development(cancelled)- T6: Developing Web-based Collaborative Applications-Social and Technical Issues
T7: Theoretical Foundations of Collaboration and Learning(cancelled)- T8: An Overview of Distributed Teams, Organizational Coordination, and Virtual Communities
- T9: Distributed Cognition: Applying Theory to the Social, and the Cognitive in CSCW Design and Evaluations
- T10: Recommender Systems: Collaborating in Commerce and Communities
Sunday, December 3, morning: 9:00 to 12:30
- T11: Behavioral Evaluation of CSCW Systems
- T12: Community Knowledge
- T13: Distance Learning
- T14: Computer-Supported Community Work -- Fundamentals and Applications
Sunday, December 3, afternoon: 2:30 to 6:00
- T15: Social Science Findings for CSCW Designers
- T16: An Introduction to Collaboratory Construction
T17: Computer-Supported Community Work -- Building a Research and Action Agenda(cancelled)
Saturday evening
- T1: A Grand Tour of CSCW Research
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Instructors:
Wendy Kellogg,
IBM T. J. Watson Research Center, USA,
Steve Whittaker,
AT&T Labs - Research, USA,
and
John F. Patterson,
Lotus Development Corporation, USA
Origin: An update of a highly-rated CSCW 98 tutorial.
Goals and content: To provide an organized and entertaining overview of the world of CSCW for newcomers to the field. We will offer a framework for understanding CSCW as a research domain, a management opportunity, and a business challenge. We will analyze some of the great successes and great disasters in CSCW.
Intended audience: Both first-time attendees and CSCW veterans who want an overview of the CSCW conference, including Sunday's tutorial program, and who want to learn more about contemporary CSCW research.
About the instructors: Wendy Kellogg is the manager of the Social Computing group at the IBM T. J. Watson Research Center and has written numerous technical and popular articles on CSCW and groupware. Steve Whittaker's research explores the application of theories of human-human communication to computer mediated communication, with particular interest in how people use mediated communication systems for doing their work, as well as the effects that different technologies have on communication patterns and usage. John Patterson has a Ph.D. in Experimental Psychology. He has worked at Bell Labs, Bellcore, SunSoft, and Lotus Development Corporation. Currently he is building and running a web site for a town to determine how best to design community software. Steve and Wendy are the conference co-chairs for CSCW 2000.
Sunday full-day
- T2: A Technical Overview of CSCW
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Instructor:
Prasun Dewan,
University of North Carolina - Chapel Hill, USA
Origin: An update of a highly-rated CSCW 98 tutorial.
Goals and content: In the past decade, a variety of systems (applications and infrastructures) have been developed to support collaboration. These systems have been developed in diverse fields including user-interfaces, multimedia, programming languages, computer hardware, distributed systems, Java middleware and hypermedia. This tutorial will take the audience on a tour of these systems, discussing technical issues that arise in their design and implementation.
Intended audience: This tutorial will appeal to practitioners interested in state-of-the-art collaborative applications and infrastructures, and researchers interested in understanding the technical issues raised by the design of these systems. The tutorial will assume that the audience are software developers, but will make no assumptions about their familiarity with the field of CSCW. Thus it will be accessible to ``beginners'' in this field.
About the instructor: Prasun Dewan is Professor of Computer Science at the University of North Carolina. His research interests are in infrastructure for implementing groupware, collaborative software engineering, object-oriented database systems, and distributed operating systems. He is also Associate Editor of ACM Transactions on Information Systems, Associate Editor of ACM Transactions on Human Computer Interaction, and a member of the IFIPWG2.7 group on Engineering for Human Computer Interaction.
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T3: Activity Theory: Basic Concepts and Applications(CANCELLED) -
Instructors:
Victor Kaptelinin,
Umeå University, Sweden
and
Bonnie Nardi,
AT&T Labs - Research, USA
This tutorial has been cancelled. -
T4: The Theory and Practice of Fieldwork for System Development(CANCELLED) -
Instructors:
Dave Randall,
Manchester Metropolitan University, UK
and
Mark Rouncefield,
Lancaster University, UK
This tutorial has been cancelled. -
T5: Contextual Inquiry: Gathering Customer Data for System Development(CANCELLED) -
Instructor:
Hugh Beyer,
InContext Enterprises, USA
This tutorial has been cancelled. - T6: Developing Web-based Collaborative Applications-Social and Technical Issues
-
Instructors:
Alison Lee,
IBM T. J. Watson Research Center, USA,
Andreas Girgensohn,
FX Palo Alto Laboratory, USA,
and
Catalina Danis,
IBM T. J. Watson Research Center, USA
Origins: A substantially revised version of a highly-rated CSCW 98 and CSCW 96 tutorial.
Goals and Content: Once limited to serving information and facilitating transactions, the World Wide Web is increasingly being used to support collaboration for work groups as well as non-work-related groups. Our goal is to discuss the social and behavioral aspects of collaborative interactions and to describe how Web technologies can be used to build applications to support these. We will look at CSCW research and commercial collaborative applications to identify the necessary set of features. The tutorial will examine alternative implementations of awareness, social visualization, chat, and shared workspaces. We will highlight ways to use the Web as a development platform, and compare their suitability for implementing collaborative applications. At the end of the tutorial, participants will be aware of the elements to consider in Web-based collaborative applications and will be able to use Web technologies to build such applications.
Intended audience: This intermediate-level tutorial is intended for researchers, designers, and developers working in CSCW or Web applications to explore, design and build Web-based collaborative applications. In particular, this tutorial is of relevance to individuals interested in understanding issues related to social as well as technical elements needed in collaborative applications.
About the instructors: Alison Lee, Andreas Girgensohn, and Catalina Danis have different backgrounds in computer science, psychology, and human-computer interaction. They have developed tools and methodologies to support distributed work groups. In the last six years, much of this development work has been carried out using Web technologies. They have presented papers and tutorials at HCI-related and CSCW-related conferences.
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T7: Theoretical Foundations of Collaboration and Learning(CANCELLED) -
Instructor:
Timothy Koschmann,
Southern Illinois University, USA
This tutorial has been cancelled. - T8: An Overview of Distributed Teams, Organizational Coordination, and Virtual Communities
-
Instructors:
Steven Poltrock,
The Boeing Company, USA
and
Jonathan Grudin,
Microsoft Research, USA
Origins: This is an update of a highly-rated tutorial presented at many CSCW and CHI conferences
Goals and content: You will learn about technologies being used to support groups and organizations. You will hear about successes and problems that are encountered. You will see how different disciplines contribute to collaborative systems and how these technologies affect individuals, groups, organizations and society. The tutorial has sections on support for small groups, for organizations, and on emerging support for communities. You will discover the multi-disciplinary nature of computer supported cooperative work; understand behavioral, social, and organizational challenges to developing and using these technologies; learn successful development and usage approaches; and be able to anticipate future trends in technology use and global social impacts.
Intended audience: This introductory tutorial is for actual and potential users, developers, researchers, marketers, or managers of CSCW or groupware systems. Broad experience with collaborative technologies is not expected.
About the instructors: Steven Poltrock and Jonathan Grudin, co-chairs of CSCW 98, began collaborating in 1986. Steven Poltrock introduces, evaluates, and deploys groupware systems to support teamwork, knowledge management, and workflow management. Jonathan Grudin, Editor in Chief of ACM Transactions on CHI, has worked as developer and researcher in this area. They have co-authored several overviews of research in the domain covered by the tutorial.
- T9: Distributed Cognition: Applying Theory to the Social, and the Cognitive in CSCW Design and Evaluations
-
Instructors:
Christine A. Halverson,
IBM T. J. Watson Research Center, USA
and
Yvonne Rogers,
School of Cognitive and Computing Sciences, Sussex University, UK
Origins: This is an update of a highly-rated CSCW 98 tutorial.
Goals and content: Our goal is to introduce the theory of distributed cognition and highlight its difference from other approaches. The tutorial will demonstrate application of the theory to design and evaluation in CSCW contexts using examples drawn from the instructors' research. We provide, through hands on exercises, the experience of working through some of the principles we present. We will explain the importance of adopting multiple perspectives when designing and evaluating CSCW systems. We will provide a detailed outline of our micro-methodology, a step-by-step walkthrough of analysis, and a guided hands-on analysis of a collaborative setting.
Intended audience: Anyone interested in a different way to analyze collaborative work.
About the instructors: Christine Halverson received her Ph.D. in Cognitive Science from the University of California, San Diego. She is currently a researcher in the Social Computing group at IBM T. J. Watson. From 1995-1999 she was a research staff member at IBM. Prior to this she did joint work with NASA at NASA-Ames Research center and at various field sites. Yvonne Rogers is a Reader in the School of Cognitive and Computing Sciences at Sussex University, UK, where she has been since 1991. Previously she was at the Open University , and in industry as a senior researcher in a Human Factors Lab at a telecommunications company (Alcatel). In 1996, she was a visiting professor at Stanford University and Apple Research Labs. Both instructors have used the distributed cognition methodology in many domains.
- T10: Recommender Systems: Collaborating in Commerce and Communities
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Instructors:
Joe Konstans
and
John Riedl,
University of Minnesota, USA
Origins: A new tutorial for CSCW 2000, based on research from the GroupLens group and on experience from Net Perceptions, Inc.
Goals and content: After taking this tutorial, students will be ready to: (1) Design new recommender system applications; and (2) use recommender systems in their research. The content of the tutorial will include: history of recommender systems; elements of recommender systems; hands-on practice with recommender systems; techniques and algorithms for recommendation; review of existing use of recommender systems in practice-winners, losers, and weirdoes; a step-by-step design process for implementing a recommender system; state of the art and forthcoming research on recommender systems from the fields of CSCW, AI, machine learning, and information retrieval.
Intended audience: Practitioners and researchers interested in real-time personalization. The attendee will become familiar with the state-of-the-art in recommender systems, and will learn which approaches are successful in practice and which research ideas are most promising
About the instructors: Joe Konstan and John Riedl direct the GroupLens Research group at the University of Minnesota, which has been researching recommender systems since 1992. They are co-founders of Net Perceptions, the leading vendor of recommender systems. They are both associate professors of computer science and engineering at the University of Minnesota. Both Konstan and Riedl are award-winning teachers with experience teaching conference tutorials and professional short courses.
Sunday morning
- T11: Behavioral Evaluation of CSCW Systems
-
Instructor:
Gary M. Olson
and
Judy S. Olson,
School of Information, University of Michigan, USA
Origins: An update of a highly-rated CSCW 98 tutorial.
Goals and content: Evaluating CSCW systems is much more difficult than evaluating single-user systems because of the additional group and organizational factors. Behavioral evaluation consists of having people use CSCW technologies under appropriate conditions and gathering either qualitative or quantitative information about their behavior. We will examine a variety of methods, including case studies, large scale field studies, surveys, and laboratory studies.
xhead(Intended audience) This tutorial is appropriate for designers and adopters of CSCW systems, as well as researchers interested in understanding the use of such systems. Some familiarity with CSCW systems is recommended.
xhead(About the instructors) Gary M. Olson is Associate Dean and Professor of Information at the School of Information and Professor of Psychology at the University of Michigan. Judy S. Olson is Professor of Information, Psychology, and Business at the University of Michigan. Gary and Judy were the program co-chairs for CSCW 96.
- T12: Community Knowledge
-
Instructor:
Kari Kuutti,
Helsinki University of Technology, Finland
Origins: This was a workshop at ECSCW'99.
Goals and content: The notion of "community knowledge" concerns community computing, knowledge management, organizational memory, and computer supported cooperative learning. It is expected that the supporting of communities might become one of the important growth areas in the use of Internet in the near future. The aim of the tutorial is to help in understanding the community knowledge field better by giving an overall view of this related work, reviewing the current status of the community knowledge research, and discussing about motivations, approaches, problems and challenges of the research. The focus of the tutorial is not in the technical systems, but in conceptual, psychological, social, and organizational issues related in generating, maintaining and sharing community knowledge.
Intended audience: We encourage participants not only from computing and information sciences but from a wide range of disciplines that are involved in this enterprise, such as social sciences, organizational psychology, business, to offer an opportunity for exchange of approaches from different perspectives.
About the instructor: Kari Kuutti is a Professor in the Department of Information Processing Science at the University of Oulu. He is also a member of the advisory board of the Center for Activity Theory and Developmental Work Research at the University of Helsinki.
- T13: Distance Learning
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Instructor:
Lisa Neal,
Electronic Data Systems, USA
Origins: An update of a highly-rated CHI'98 and CHI'99 tutorial.
Goals and content: This half-day tutorial covers how to design and deliver distance education. The motivation for distance learning programs is presented, along with the selection, deployment, and use of distance learning technologies. A variety of synchronous and asynchronous technologies are being used to replace or supplement the face-to-face classroom. Categories of technologies and specific products within each category will be covered, along with an examination of their benefits and problems. Many factors influence appropriate selection and deployment, such as time zones, international issues, bandwidth, and student and faculty technology literacy. We examine how preparing, teaching, and supporting a distance learning class differs from a face-to-face class and present techniques for delivering distance learning classes, including how to compensate for the absence of visual cues, how to keep students engaged and motivated, and how to evaluate the effectiveness of a distance learning class. Case studies will illustrate the use of distance learning technologies and the broad range of situations in which distance learning is employed.
Intended audience: This introductory tutorial is designed for actual and potential professors, facilitators, designers, or managers of corporate, university, or continuing distance education. No background in collaborative technologies is necessary, although exposure or experience will be helpful.
About the instructor: Lisa Neal is a senior research engineer at Electronic Data Systems. She has developed and delivered distance learning classes for five years, and consults with organizations that are setting up distance learning programs.
- T14: Computer-Supported Community Work -- Fundamentals and Applications
-
Instructor:
Doug Schuler,
Evergreen State College, USA
Origins: An update of a highly-rated CSCW 98 tutorial.
Goals and content: Increasing worldwide use of the Internet by millions of new users with divergent allegiances, motivations, and habits introduces unique requirements for communication systems. Specifically, meeting the demands of diverse use will require re-analysis of social, political, economic, and technical factors to produce effective technology. Meeting this challenge, clearly within the domain of CSCW, could easily be dubbed "public CSCW" or "Computer Supported Community Work." This tutorial is designed to introduce CSCW researchers and developers to the growing field of public CSCW applications, services, and institutions. It is the goal of this tutorial to present innovative work in this area in addition to the major technological and social challenges and opportunities involved in this endeavor. We will also discuss the future of these new systems. Each participant should, after attending this tutorial, have a much clearer idea of what systems are being developed, or might be developed, and what they can do to make computer-supported community work a reality.
Intended audience: This tutorial is open to any interested person at any level of technical expertise.
About the instructor: Doug Schuler teaches in Computers and Society topics at The Evergreen State College and is one of the founders of the Seattle Community Network, a free, public computer network with over 12,000 registered users. Doug is also the author of New community networks: Wired for change (Addison-Wesley, 1996). He has presented in Asia, Europe, and North America and will be traveling to South Africa this November to present his views on democratic technology.
Sunday afternoon
- T15: Social Science Findings for CSCW Designers
-
Instructor:
Mark Ackerman,
University of California Irvine, USA
Origins: This tutorial is new for CSCW 2000.
Goals and content: There is a growing body of social science findings that are important for those designing and building CSCW systems and applications. This tutorial aims to provide software engineers, user experience designers, and others with the core social science results relevant to CSCW application development. We will discuss, among many other findings, those studies that examine awareness of what other people need to know about collaborative activities. Since social science findings are often dependent on the methodological and theoretical bases of that work, this tutorial will also provide a general overview of the theories and methods used in CSCW. The goal is to provide the understanding needed to successfully integrate social science findings into system work, and to teach designers and developers to become more sophisticated consumers of social science work.
Intended audience: Technical people who would like to know more about the social science side of CSCW.
About the instructor: Mark Ackerman is an Associate Professor of Computer Science at the University of California, Irvine. Mark is the author of numerous CSCW papers and articles, including work on Answer Garden and organizational memory. He was the tutorials co-chair for CSCW 98.
- T16: An Introduction to Collaboratory Construction
-
Instructor:
Atul Prakash,
University of Michigan, USA
Origins: A highly-rated ECSCW'99 tutorial.
Goals and content: This tutorial is intended for people who want to design and deploy web-based collaboration systems or understand the available design options and the tradeoffs. Examples of several web-based online communities, MUDs, education-support tools, and groupware tools, as well as instructor's own experience in building web-based scientific collaboratories will be presented. You will get a view of the functionality and architecture of these systems, the underlying technologies used, and tips on getting started on rapid prototyping of similar systems. The main emphasis is on (a) understanding the design approaches that are likely to work well in practice for the Web and (b) avoiding those that are likely to turn out to be expensive mistakes. You will get an overview of several web-related technologies such as web servers, Java, servlets, databases, cookies, web caching, signed applets, and plugins, and learn when they are useful in designing collaborative Web-based systems. Tradeoffs among various approaches in terms of performance, user-interface, group awareness, scalability, ease of deployment and updates, and impact on the CSCW system architecture will be presented.
Intended audience: Users, designers and builders of Web-based systems for collaborative science and engineering.
About the instructor: Atul Prakash is an Associate Professor in the Department of Electrical Engineering and Computer Science at the University of Michigan. His work on high performance and robust architectures for supporting group work has led to implementation of several groupware systems, and been involved in the design of several Web-based collaboratories
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T17: Computer-Supported Community Work -- Building a Research and Action Agenda(CANCELLED) -
Instructor:
Doug Schuler,
Evergreen State College, USA
This tutorial has been cancelled.
Last updated: November 21, 2000