User-centered design

• 1 Human-Computer Interaction: Introduction and Overview (Saturday evening)
• 4 Structured Observation: Techniques for Gathering Information about Users in their Own World (Sunday)
• 5 Participatory Activities with Diverse Stakeholders during the Software Life Cycle (Sunday)
• 11 Practical Usability Evaluation (Sunday)
• 18 Requirements, Models, and Prototypes for HCI Design (Monday)
• 24 Contextual Design: Using Customer Work Models to Drive Systems Design (Monday)
• 25 Participatory GUI Design From Task Models (Monday)
• 27 Interviewing Customers: Discovering What They Can't Tell You (Monday morning)
• 30 Interactive Learning Environments: Where They've Come From and Where They're Going (Monday afternoon)