Papers: Usability in Organizations

Session Chairs: John Karat, IBM T.J. Watson Research Center, Richard I. Anderson, Usability/Design Adventures

A Collaborative Approach to Developing Style Guides

Stephen Gale, AIT Ltd.

Integrating Human Factors in Customer Support Systems Development Using a Trans-organizational Approach

Anne Miller, Telstra Australia

Making a Difference - The Impact of Inspections

Paul Sawyer, Alicia Flanders, Dennis Wixon, Digital Equipment Corporation