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CompuMentor
People Helping Computers Help People

Melissa Schofield and Daniel Ben-Horin (1)

CompuMentor
12334 SE 23rd Place
Bellevue, WA 98005, USA
(206) 643-2320
melissas@well.com

(1)
CompuMentor
89 Stillman Street
San Francisco, CA 94107, USA
(415) 512-7784
dbh@well.com

© ACM

Abstract

CompuMentor is a not-for-profit organization operating in California and also, increasingly, on a national scale, whose main purpose is to match skilled computer users (volunteer mentors) with nonprofits and other public service groups that need their skills. In recent years CompuMentor projects have included 1) basic computerization assistance to nonprofits and schools, 2) scholarships programs for agencies with no funds for technical support, 3) computerization and telecommunications-focused consultation and training for nonprofits and public institutions, and 4) a software distribution project specifically for nonprofits and public schools. In addition to our regular work, we are now starting to design a scaleable model of our organization that we hope to share with other groups around the country, with the intent of providing nonprofits in other communities access to the services we've made available in the Bay Area.

Keywords

Community service, nonprofits, not-for-profits, schools, volunteers, computer consulting, mentoring.

MISSION

CompuMentor's mission is to help nonprofits and public agencies better manage their resources and serve their clients--by better understanding and using computers. Since we started in 1987 in San Francisco, CompuMentor has assisted more than 800 organizations. At the heart of our technical assistance are the thousands of highly skilled computer mentors who volunteer their time to help nonprofit organizations and public agencies become more productive and effective. Our priority is to serve those organizations that are the most foreclosed from traditional avenues of technological advancement. We consider the San Francisco Bay Area to be our primary base of operations and "laboratory" for our methodology; we develop statewide and national programs as appropriate. An important element of our mission is to develop a sense of shared purpose and community among the technologically adept and altruistic individuals who constitute the "mentor pool."

PROGRAM

CompuMentor was formed in 1987 with the mission of tapping the energy and commitment of skilled computer users (mentors) on behalf of the nonprofit sector. We now work from a national database of 4000 mentors (35% of whom are in the San Francisco Bay area) whom we interview, orient and match with nonprofits and with public schools. We also provide services via a consultant bank or directly by our professional staff in cases where these forms of assistance are the most appropriate and effective. CompuMentor has encouraged the development of affiliates; fourteen such organizations, all explicitly modeled on CompuMentor, now exist across the country (Affiliates in Chicago, Boston, Schenectedy and New Orleans are actively making matches; other affiliates are in earlier stages of development). We also offer services directly to national networks and to large scale, multisite training and support projects outside of the Bay Area.

RECENT ACTIVITY

In the past few years our activity has included

1. Basic computerizationassistance to nonprofits and schools, with an emphasis on low and moderate budget institutions: In 1993, CompuMentor worked actively with 351 nonprofits and public institutions, 290 of them in the San Francisco Bay Area. Of these, 286 were assisted by 345 mentors; the balance were assisted by staff. There were a total of 651 matches (since many of the groups were assisted more than once).

2. Scholarship programs, geared to providing computerization services to agencies who might otherwise be foreclosed from even low cost technical assistance: Current scholarships enable us to extend services without charge to agencies serving the homeless; mental health system client organizations; and nonprofits addressing the needs of children and youth, as well as to low-budget nonprofits in specified counties.

3. Computerization and telecommunications-focused consultation, training and support projects for nonprofits, public schools and other public institutions, and private foundations. These projects are managed by in-house staff and conducted with a mix of in-house staff, volunteer mentors and specialized contractors. Much of our project work has involved telecommunications-based network development and training, supporting collaborative public service work on a regional, statewide and national basis. Other projects involve consultation on Information and Referral services automation and collaboration, and guidance for foundations on technical developments that are critical to their grantees' present and future effectiveness. Our project work is supported by direct contracts and by grants from a variety of sources. CompuMentor has provided recent consultation, training and support to a wide variety of clients including LatinoNet, Marin Jobs Consortium, Marin Community Foundation, the Foundation Consortium on School- Linked Services, the Alameda County Grants Information Committee, Representatives for Infant Services in Alameda County, California Department of Education's Healthy Start Field Office, Hewlett-Packard's K-12 Education Program, Center for Collaboration for Children, Mental Health Client Self-Help Project, California Department of Developmental Services.

4. A software distribution project that makes high quality, new software available to nonprofits throughout the country.

THE FUTURE

While we have had great success in the Bay area and California, there are still a tremendous number of nonprofits and public service agencies that do not have access to services like those we provide. While we continue with our local community, we are also beginning to design scaleable models of our organization that we can share with other groups throughout the country, in hope that they will be able to implement similar programs for their own communities. For more information, please contact either of the authors. We welcome others who would like to be involved with this kind of work.