Papers

End-User Training and Help

Session Chair: Jean Scholtz, Intel Corporation
Discussant: Robert L. Mack, IBM T. J. Watson Research Center

End-user Training: An Empirical Study Comparing On-line Practice Methods

Susan Wiedenbeck, University of Nebraska

A Comparison of Still, Animated, or Nonillustrated On-line Help with Written or Spoken Instructions in a Graphical User Interface

Susan M. Harrison, University of Wisconsin-Eau Claire

Dynamic Generation of Follow Up Question Menus: Facilitating Natural Language Dialogues

Vibhu O. Mittal, Johanna D. Moore, University of Pittsburgh