Monday, Full Day Tutorials

Brian Bomeiseler,
Drawing on the Right Side of the Brain LLC

Benefits
Drawing on the Right Side of the Brain is one of the most effective teaching methods for drawing ever developed. In this tutorial, you will learn the underlying theory behind the method. The bulk of the session will involve practical hands-on exercises, which demonstrate the participants' ability to learn to draw, and to learn to "see things more clearly." You will learn basic strategies for accessing the visual, perceptual mode of thinking. This type of thinking is learned through the acquisition of very basic drawing skills and the acquisition of an understanding of the nature of drawing.

Origins
This top-rated tutorial from CHI 97, CHI 98, CHI 99 and CHI 2000 is a one-day version of Betty Edwards' renowned drawing course.

Features

• An understanding of the nature of drawing
• Basic drawing skills

Audience
Intended for a wide audience. No previous drawing experience required. In fact, it is designed for people who believe they cannot draw.

Presentation
Lecture with hands-on drawing exercises.

Instructor
Brian Bomeiseler is an exhibiting New York painter and instructor of drawing. He holds a bachelor's degree in fine arts from the Pratt Institute of New York. His work appears in the permanent collection of the San Diego Museum of Contemporary Art and in corporate and private collections worldwide. He has taught with Betty Edwards for over 10 years.

Michelle Bacigalupi,
Oracle Corporation

Benefits
Movement is everywhere! How can interaction designers take advantage of it, talk about it, and incorporate meaningful movement into interactive software? We will discuss what and how information is communicated through movement and the psychological factors that draw our attention to it. We will explore how other forms of movement oriented communication, i.e. expressive gestures in American Sign Language, demonstrate how movement enhances communication. You will learn how to build on these qualities to design more complex, expressive forms of movement in the electronic environment.

Origins
This tutorial is new for CHI 2001.

Features

• Evaluate movement in interactive software to identify and name various communicative intentions with different movement qualities
• Learn and apply a movement vocabulary to discuss, evaluate, and design meaningful movement in interactive multimedia
• Gain hands-on experience by storyboarding and creating a simple prototype using the movement design vocabulary
• Learn how to use movement to enhance meaningful communication in interaction design

Audience
Interaction and interface designers, researchers, and software developers.

Presentation
Multimedia presentations, structured movement exercises, small group work to create prototypes, and discussion of future applications.

Instructor
Michelle Bacigalupi is a principal interaction designer with Oracle's Usability and Interface Design Group. She holds a Master's degree in Interaction design (MDes) from Carnegie Mellon University and undergraduate degrees in Psychology and Dance, Art, and Graphic Design Communication. She has presented and published this work internationally.

Andrew Dillon,
Indiana University

Benefits
This tutorial is for anyone who is overwhelmed by statistics and data analysis or confused by the manner in which results of usability tests are presented and interpreted. No math knowledge is required. You will learn about the types of data that can be measured and what analysis procedures you can apply to them. You will learn how to determine trends in data and establish confidence levels for your findings. You will learn how to generalize your results from a small sample to a larger user population. You will learn how to interpret other evaluators' findings and conclusions in terms of reliability and relevance. You will learn how to plan and identify reliable and valid statistical tests of usability. You will get hands-on experience with data analysis, and learn to plan useful usability evaluations and to analyze and interpret the resulting data in design terms.

Origins
This tutorial is an updated version of the successful CHI 2000 tutorial.

Features

• How to design experiments to get maximum information
• How to analyze data in a statistically appropriate manner
• How to interpret results of analysis
• How to critique usability tests and user data analyses

Audience
Everyone who must gather and analyze usability data but who has no training in experimental design or statistical analysis. This tutorial teaches you to think about data and probability in a practical manner. Math-phobic evaluators are encouraged to attend.

Presentation
Brief lecture segments, discussion sessions, small team exercises, and individual exercises.

Instructor
Andrew Dillon is an Associate Professor of Information Science and Director of the Masters of Science in HCI program at Indiana University. He teaches graduate level classes in HCI, research methods, and cognitive science, and has received several teaching awards for his instruction in HCI. Andrew received his Ph.D. from Loughborough, and has published over 70 articles on HCI. He serves on the editorial board of the New Review of Hypermedia and Multimedia.

Susan M. Dray,
Dray & Associates, Inc.

Benefits
This class will equip you to plan and carry out user studies in a culture outside your own. There will be heavy emphasis on the practical steps involved in planning, since this is so critical. You will practice planning steps and see a video of user testing in Hong Kong.

Origins
This tutorial is new for CHI 2001, but was highly rated at ToRCHI.

Features

• Learn how to plan an international user study including:
  • How to prepare your organization for an international user study
  • How to modify a study to fit cultural constraints
  • How to find and prepare the location
  • How to train the team and prepare yourself
  • Identify what to expect on-site and after you return
• Practice planning a user study

Audience
This class is aimed at people with experience doing user studies in their own country who want to learn how to conduct such studies in other countries and/or cultures. This is a practical session intended for practitioners, with links to academic work as appropriate.

Presentation
Lecture, group discussion, videotape, and small groups hands-on exercises.

Instructor
Susan Dray is a consultant who works with clients to help them understand for their users -- wherever and whoever they may be. She has worked in 16 countries, using user-centerd methods including usability evaluation and ethnography. Susan has a doctorate in Psychology from UCLA, is a Fellow of the Human Factors and Ergonomics Society, and is an active member of the SIGCHI community. She is business column editor for Interactions magazine.

Jonathan Grudin,
Microsoft Research

Steven Poltrock,
The Boeing Company

Benefits
You will learn about technologies being used to support groups, organizations, and online interaction. You will hear about successes and problems that are encountered. You will see how different disciplines contribute to collaborative systems and how these technologies affect individuals, groups, organizations, and society. The tutorial has sections on support for small groups, for organizations, and on emerging support for communities.

Origins
This is a major revision of a tutorial presented at many CHI and CSCW conferences.

Features

• Discover the multi-disciplinary nature of computer supported cooperative work
• Discuss experiences with technologies that support communication, collaboration, and coordination,
• Understand behavioral, social, and organizational challenges to developing and using these technologies
• Learn successful development and usage approaches
• Anticipate future trends in technology use and global social impacts

Audience
This tutorial is for actual and potential users, developers, researchers, marketers, or managers of systems designed to support groups and organizations. Broad experience with collaborative technologies is not expected.

Presentation
Lecture, video, and group exercises.

Instructor
Steven Poltrock and Jonathan Grudin, co-chairs of CSCW'98, began collaborating in 1986. Steven Poltrock introduces, evaluates, and deploys collaborative technologies to support teamwork, knowledge management, and workflow management. Jonathan Grudin, Editor in Chief of ACM's Transactions on CHI, has worked as developer and researcher in this area. They have co-authored several overviews of related research and development.

Caroline Jarrett,
Effortmark Limited

Benefits
In this tutorial, you will review your questioning and listening skills; learn how to plan and prepare for initial and exit interviews; practice coping with difficult participants; and share your experiences with fellow professionals.

Origins
The tutorial was developed as an in-house presentation. It has been enhanced with exercises designed by Chris Elgood, a leading training and management games consultant.

Features

• Quick practical reviews of interviewing, as it applies to usability evaluations
• Activities to practice the skills discussed
• Reflection on the activities and the learning experience

Audience
The tutorial is for user interface designers, software developers, interface evaluators and testers, and industrial designers who have done their first few evaluations and are now seeking to update and improve their skills.

Presentation
The tutorial is a mixture of lecture, exercise, group discussion, and anecdotes from the instructor's experience.

Instructor
Caroline Jarrett is an independent consultant with her own business, Effortmark Limited. She regularly conducts usability evaluations, consults on the design of evaluations, and trains usability specialists in evaluation. Caroline is an Associate Lecturer for the Open University. She is the practitioner member of the team creating the new course 'User Interface Design and Evaluation'.

Jeff Johnson,
UI Wizards, Inc.
jjohnson@uiwizards.com

Benefits
After completing this full-day tutorial, participants will:

• Have seen the most common GUI design errors and ways to avoid them.
• Be able to recognize those errors in software products and web-software.
• Know how to correct and avoid common errors.

Origins
The tutorial is based on the instructor's book: GUI Bloopers: Don'ts and Do's for Software Developers and Web Designers (Morgan Kaufmann), which explains how to avoid common GUI design errors, illustrated with examples from commercial software and websites.

The tutorial covers the more concrete bloopers from the book.

Features

• Bloopers Covered: GUI Component, Layout & Appearance, Textual, Interaction, Web.
• Exercises: Review GUI of products and websites brought to class by instructor and by participants.

Audience
Software designers and developers, mainly those who lack several years of experience designing and evaluating GUIs. The tutorial is not intended for highly experienced UI designers or HCI researchers.

Presentation
Lecture and exercises. Participants who wish to bring software for review by the class should contact the instructor in advance. No unreleased software, please.

Instructor Background
Jeff Johnson is Principal Consultant at UI Wizards, Inc., a product usability consulting firm (www.uiwizards.com). He has worked in the HCI field since 1978. After earning B.A. and Ph.D. degrees from Yale and Stanford, he worked as a UI designer, programmer, manager, tester, and researcher at Cromemco, Xerox, US West, Hewlett-Packard Labs, Sun/FirstPerson, and SunSoft. Besides the GUI Bloopers book, he has published articles and book chapters on a variety of topics in HCI.

Jennifer Lai,
IBM T.J. Watson Research Center

Benefits
You will learn how to design an effective speech interface by understanding the challenges and benefits of using speech technology. Learn strategies for designing effective prompts, methods for handling user and system errors, and techniques for providing user feedback.

Origins
An updated version of a highly regarded CHI tutorial.

Features

• An introduction to the basic concepts of speech input (recognition) and output (synthesis)
• Examples of speech products and application areas
• Design issues that affect both multi-modal and speech-only systems including techniques for providing user feedback, strategies for designing effective prompts, and methods for handling user and system errors
• User studies that are appropriate at different stages of a speech application's life cycle

Audience
Intended for user interface designers and application developers who are interested in understanding the issues involved in designing effective speech interfaces. No prior knowledge of speech input or output is assumed.

Presentation
This tutorial uses a combination of lecture and small group exercises. Examples of existing products and research prototypes«both live demonstrations and recorded audio and video« are used to illustrate system features and design techniques.

Instructor
Jennifer Lai is a Speech Interface designer at IBM Research. She has published papers on the use of speech in multi-modal systems and the development of statistical language models, and holds three patents in natural language translation.

Gene Lynch,
Design Technologies, Inc.

Susan Palmiter,
Design Technologies, Inc.

Benefits
You will learn a scenario-based design process for creating usable web sites and a quick and effective web site usability evaluation method.

Origins
Presented at CHI 2000 and previous UPA conferences.

Features

• Key factors in web site usability
• Personas and tasks in scenario-based design of web sites
• Critiques of web sites with four simple graphic design rules
• Frameworks for expert heuristic usability reviews and reports
• Team usability walk-throughs to identify, clarify, and prioritize web site issues

Audience
Some experience in either usability work or web site design, management, or development is recommended.

Presentation
Illustrated presentations, group discussions, and individual and group exercises.

Instructor
Gene Lynch has 13 years of consulting on usability and product design and 16 years industry experience in product development and in leading the research, development, and implementation of a customer-centered design process for interactive products. Prior to founding Design Technologies, Dr. Lynch directed Tektronix' Design Technology Laboratory. Dr. Lynch holds patents in graphical input devices and video information control and has a Ph.D. in Engineering from the University of Notre Dame. He has chaired several professional conferences. Susan Palmiter has nine years experience consulting with start-up firms to Fortune 100 corporations in the areas of user interface design, customer requirements definition, web site design, and web site evaluation. She holds an MS and PhD in Human Factors Engineering from the University of Michigan.

Mary Beth Rosson,
Virginia Technological Institute

John M. Carroll,
Virginia Technological Institute

Benefits
You will learn about the interdisciplinary foundations of scenario-based design. You will learn about and practice an iterative, scenario-based development methodology.

Origins
This tutorial was first developed for CHI 2000; it has also been given at OZCHI 2000 and UI 2000.

Features

• Analysis of why scenarios are effective as design tools
• Techniques for developing and refining scenarios
• Example-based walkthrough of methods
• Interactive exercises

Audience
This tutorial is appropriate for software developers, user interface designers, usability engineers, and project managers wanting a broad introduction to scenario-based design methods. It is also appropriate for those who already use scenarios in usability engineering, but are seeking a more integrative methodology.

Presentation
Brief lecture segments followed by examples and exercises.

Instructor
Mary Beth Rosson is an Associate Professor of Computer Science at Virginia Technological Institute. She is author of Instructor's Guide to Object-Oriented Analysis and Design with Applications, along with numerous articles, book chapters, and tutorials. She is General Chair of OOPSLA 2000. John M. Carroll is Director of the Center for Human-Computer Interaction at Virginia Technological Institute. Recent books include Scenario-Based Design: Envisioning Work and Technology in System Design, Design Rationale: Concepts, Techniques and Use, and Making Use: Scenario-Based Design of Human-Computer Interactions.

Constantine Stephanidis,
ICS-FORTH

Anthony Savidis,
ICS-FORTH

Demosthenes Akoumianakis,
ICS-FORTH

Benefits
You will be introduced to the challenges that universal design poses to HCI (i.e., anybody, anytime, and anywhere access) in the context of the emerging information society. Building on an understanding of the current user interface software and technologies, you will learn about an innovative framework, and the methods and tools which support the development of unified user interfaces that support universal access and usability.

Origins
This tutorial is new for CHI 2001. An early version was presented at HCII '97 and at HCII '99.

Features

• Universal access and universal usability
• Developing unified user interfaces
• Adaptation dimensions
• Unified user interface development versus current practices
• Tools for unified user interfaces

Audience
HCI researchers, interface designers, usability engineers, software engineers, managers of HCI projects, teachers of HCI, and assistive technology experts.

Presentation
Short lectures interspersed with examples and case studies.

Instructor
Constantine Stephanidis heads the HCI & AT Lab at ICS-FORTH, and is on the Computer Science faculty, University of Crete. He is the editor-in-chief of Universal Access in the Information Society, the editor of User Interfaces for All - Concepts, Methods and Tools, and the Founding Chair of the International Conference "Universal Access in Human Computer Interaction." Dr. Savidis and Dr. Akoumianakis are research staff at ICS-FORTH. The instructors have introduced Unified User Interface development as a new technical framework supporting universally accessible and usable user interfaces.

Kim Goodwin,
Cooper Interaction Design

Benefits
You will gain an overview of Goal-Directed® Design, a robust, repeatable, and efficient methodology for user modeling and interaction design created by interface guru Alan Cooper, and introduced in his book, The Inmates are Running the Asylum. You will leave with a basic understanding of creating and using Personas and of qualitative interviewing. You will also receive tools you can use right away, including active listening techniques, a unique 9-step process for getting from requirements to design concept, and several design process tools.

Origins
This tutorial is new for CHI 2001. It is similar to Taking Control Back From the Inmates: Using Goal-Directed Design to Create Cool Stuff as taught at User Interface 2000 West.

Features

• Nine steps that bridge the chasm from requirements to design concept
• Why understanding user goals can be more important than task analysis
• Ethnographic techniques for uncovering user goals
• Using Personas to create living, breathing models of your most important users
• Three types of scenarios that help you create and test your design
• Ways to make design team meetings more effective and more efficient
• Outside-the-box thinking tools to accelerate your design process

Audience
Anyone who participates in product design activities, including information architects, UI designers, developers, managers, usability professionals, human factors engineers, technical writers, and others. Appropriate for both beginners and seasoned professionals.

Presentation
Lecture segments interspersed with group exercises.

Instructor
Kim Goodwin is a Managing Designer at Cooper Interaction Design, an industry-leading customer experience strategy firm located in Palo Alto, California. Kim is responsible for Cooper's in-house design training, and has helped create Cooper's methodology. She has taught it in conference and university settings.

Ben Shneiderman,
University of Maryland College Park

Catherine Plaisant,
University of Maryland College Park

Benefits
Participants will learn about key information visualization concepts and recent research results, and how they can be applied to interface design.

Origins
This is an updated version of the 1998 tutorial.

Features

• The case for Information Visualization
• Data and task taxonomy
• Early systems
• Visual Information Seeking
• Hierarchical and network information visualization
• Temporal data visualization
• Zooming interfaces
• Focus+Context
• Document visualization
• 2D versus 3D
• Dealing with large datasets
• Coordination of visualizations
• Evaluation techniques
• Universal access issues

Audience
This beginning to intermediate level tutorial is intended for user interface designers and their managers.

Presentation
This all day tutorial will follow a lecture format enhanced by a large number of videos and live demonstrations, and with ample time for questions and discussion.

Instructor
Ben Shneiderman (Professor in the Department of Computer Science) and Catherine Plaisant (Associate Research Scientist) are both at the Human-Computer Interaction Laboratory (HCIL) at the University of Maryland at College Park. Dr. Plaisant has a engineering background from France and has been a successful user interface designer and researcher for 15 years. Dr. Shneiderman is the author of Designing the User Interface: Strategies for Effective Human-Computer Interaction and co-editor of Readings in Information Visualization: Using Vision to Think.

Aaron Marcus,
Aaron Marcus and Associates, Inc.

Eugene Chen,
Aaron Marcus and Associates, Inc.

Luke Ball,
Aaron Marcus and Associates, Inc.

Uri Kochavi,
Aaron Marcus and Associates, Inc.

Benefits
Learn terminology, principles, and guidelines to understand future trends. Gain practical experience through group exercises. Improve ability to make products easy to learn, use, and enjoy, and discover valuable research issues.

Origins
Presented at CHI 90, CHI 98, SIGGRAPH 80, 92-97, HCII 93, 95, 97, HICSS 90, 92 and UPA-97

Features

• Introduction to UI components and development process steps
• Analysis of case studies for actual products
• Group icon, dialogue box, and metaphor design/evaluation exercises
• Useful for most web and non-web applications

Audience
Little or no knowledge of UI and visual design required.

Presentation
Illustrated lectures will be augmented with case study analyses, group pen-paper exercises, and group discussion/evaluation.

Instructor
Aaron Marcus is the President of Aaron Marcus Associates, Inc. He has been a tutorial presenter to CHI, SIGGRAPH, HCII, HICSS, UPA, and is author/co-author of four books and over 100 articles including Graphic Design for Electronic Documents and User Interfaces. Eugene Chen, Director and Senior Designer/Analyst, designs and manages UI development for clients including US Federal Reserve Bank, Samsung, and Kanisa. Luke Ball is a Designer/Analyst and designs and manages UI development for clients including NetIQ and Samsung. Uri Kochavi is Designer/Analyst and designs and manages UI development for clients including ACM and Kanisa.